Garuda Vega International courier services

WORST SERVICE NEVER SEND THROUGHGARUDA VEGA . THEY LOST MY SHIPMENT SENT ON 6.12.2023 AND ARE UNABLE TO REPLY TILL DATE. THEY SEND THROUGH DHL AND GIVE US DHL TRACKING NUMBER AS THOUGH THEY DONT HAVE ANY ROLE. THEIR BRANCH PERSON SHOWS THE CUSTOMER SERVICE NUMBER ON THE BOARD AND SAYS CALL THEM. HE IS TOTALLY IGNORANT. TILL DATE THEY ARE UNABLE TO FIND MY PACKAGE BEST SEND DIRECTLY THROUGH DHL IT WAS SENT FROM VIDYARANYAPURA BRANCH VIDE TRACKING 23330043169

International courier services. Small shop near South end circle, friendly staff, covid19 protocol to be enforced strictly, no parking available, wheel chair access is also not there, NPS not in use, good packing, rec'd message for having booked and also number to track the parcel, promptly delivered to USA in four to five days time, food stuffs were in good condition.

This review is basically not against the store in itself but also the company Garuda Vega and it’s management. On 18/10/2021 (Monday) sent a 13kg food parcel. The promise was that the package will be delivered with in 5-7 days. On 19th got a message saying package was labeled by UPS. On 20th got a message with UPS tracking ID and that the package was shipped. When I checked on the UPS site it said the package is on its way and will be delivered on 22/10/2021 before 7:00 PM. Since then there has been no updates at all either from Garuda or UPS. Got extremely frustrated and tried to follow up on 24/10/2021. UPS said there is no track of the package and asked me to raise a claim request. GarudaVega store said they have no clue and wanted me to call their customer care. Customer care said that the package never left Bangalore because of unknown reasons. It’s 26/10/2021 8 days since the package was dropped at GarudaVega office and the package has not left Bangalore. There are so many food items that were prepared at home with lot of love and care. Most of the food items will be spoilt by now. This bad rating is not only for the bad service from this shipping service but also for not promptly updating us the status. It took me 4-5 follow up calls for them to tell the truth. Items worth 10,000 and shipping costs of 9,000 all for so much delay and frustration. Also there is no way to reach higher authorities to escalate. They want us to send an email. I hope they atleast respond to my email genuinely and take immediate actions. I have been their customer for more than 6 years. Disappointed and frustrated for their service. I will probably review again in next few days based on their response and delivery. If I am satisfied will give a better rating. Else I will continue to provide another bad rating. As I promised I have edited my review to change the rating from 1 to 3. The package finally was delivered on 29/10/2021. A few of the sweets I sent were spoilt because it took 12 days to be delivered. In reply to the response the staff and customer care responded to us about the overload and delay only on 25/10/2021 (7 days) after we followed up 4-5 times. They had no clue on what’s happening and when the package is expected to be delivered until 7 days.